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Friday Harbor House Guest Satisfaction Survey

Thank you for staying with us; we hope that you have experienced a hospitable stay during your visit.

Please take a moment to complete our Guest Satisfaction Survey about your experiences at our hotel. Your comments are very important to us as we strive to provide even better service in the most comfortable environment possible.

Privacy is important to us and your personal information and comments will be kept confidential. We look forward to welcoming you back soon.

Guest Name: *
Email Address: *
Zip Code: *
Room Number: *
Arrival Date: (mm/dd/yyyy) *
Departure Date: (mm/dd/yyyy) *


Please complete all that apply:
Guest Room	Exceptional	Above Average	Average	Below Expectations	N/A
First Impression
Overall Condition of Room
Amenities
Please provide any comments:

Guest Services	Exceptional	Above Average	Average	Below Expectations	N/A
Efficiency of Reservations
Courtesy of Staff
Efficiency of Telephone Service
Efficiency of Message Service
Staff's Knowledge of Hotel and Local Atractions
Please provide any comments:

Departure	Exceptional	Above Average	Average	Below Expectations	N/A
Efficiency of Check-Out
Accuracy of Accounts
Courtesy of Staff
Please provide any comments:

Housekeeping	Exceptional	Above Average	Average	Below Expectations	N/A
Cleanliness of Accomodations
Courtesy of Staff
Promptness of Service
Please provide any comments:

Meetings and Social Events	Exceptional	Above Average	Average	Below Expectations	N/A
Event Coordination
Courtesy of Staff
Audiovisual Equipment and Technology
Quality of Food and Beverages
Cleanliness of Room
Cleanliness of Room
Please provide any comments:

Restaurant	Exceptional	Above Average	Average	Below Expectations	N/A
Quality and Presentation of Breakfast
Quality and Presentation of Dinner
Wine List
Courtesy of Staff
Ambience
Please provide any comments:

Public Areas	Exceptional	Above Average	Average	Below Expectations	N/A
Appearance of Front Desk and Lobby
Gardens and Grounds
Please provide any comments:

Overall Experience	Exceptional	Above Average	Average	Below Expectations	N/A
Overall, How Would You Rate Our Hotel?
Overall, How Would You Rate Our Staff?
Please provide any comments:

Did Our Staff:	Exceptional	Above Average	Average	Below Expectations	N/A
Acknowledge You Immediately With a Smile?
Respond to Your Need for Assistance?
Maintain a Professional Attitude and Appearance?
Please provide any comments:

General Questions
Staff members who were especially helpful:

How can we exceed your expectations in the future?

Was everything in working order?
Yes No
Would you choose to stay with us again?
Yes No
Please explain:
What was the purpose of your visit?
Pleasure Business Group
What was the primary reason for selecting our hotel?
Location Returning Guest Referral Price Group Other
How did you find us?
Internet Magazine/Newspaper Other
Would you recommend our facility to a friend or colleague?
Yes No
Please explain:

Email Offers Sign-Up
Would you like to hear about upcoming events and special offers via email?
Yes No

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